Latest: NEL train service suffers delay

CNA
NEL train service suffers delay
By Hon Jing Yi | Posted: 20 December 2011 0908 hrs


An SBS Transit MRT train (SBS Transit photo)




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SINGAPORE: Train service on the North-East Line (NEL) between Outram Park and HarbourFront Stations were delayed for about 20 minutes on Tuesday morning due to a signalling fault.

Operator SBS Transit said two trains stopped in the tunnel during that time as engineers worked to re-set the system.

It said one of the signal track control processors was unable to send a control signal to a trackside switch to turn the trains around at HarbourFront Station.

This caused the two trains to stop, as part of the system's safety design feature.

During this time, announcements were made to all passengers in the trains and on the platforms.

SBS Transit said its customer service officers were also on hand to assist passengers at all affected stations.

Full service resumed at 8.05am.

SBS Transit apologised for the delay.

One commuter Mr T.H. Lim told Channel NewsAsia that he was in the train from Outram to Harbourfront when it stopped at about 7.45am.

He said an announcement was made about the delay, followed by another informing passengers that they'll have to wait a little longer.

Mr Lim said during the 20 minutes in the tunnel, most commuters were calm.

"If I was late for work, I would have been impatient but I always leave home early, so I was not worried," he said.

"Commuters affected experienced time loss and inconvenience but you cannot compromise on safety. It's better that they fix the problem and make things better," Mr Lim added.

- CNA/ck


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